Frequently Asked Questions

Add products to your cart, go to checkout, enter your email, name, phone and delivery address, choose a shipping method and pay securely. Your order is confirmed the moment the payment is verified, and your receipt email doubles as proof of purchase.

Cards (Visa, Mastercard, Verve), bank transfers and USSD. Prices are listed in US dollars with the live naira equivalent — you are always charged the exact naira amount shown on the green Pay button.

7–12 days with tracking on every order. You can follow your parcel from Track Order using your payment reference and checkout email.

Yes — Standard shipping is free on orders over $35. Your cart shows a live progress bar toward free shipping. Express courier upgrades are available at checkout, priced at the real courier rate.

Open the Track Order page and enter your payment reference plus your checkout email. You will see payment status, fulfillment status and live logistics tracking. If tracking looks stuck for more than 3 days, contact us with your reference.

30-day easy returns on unused items in original packaging. If an item arrives faulty or wrong, we replace or refund it once the return is received and checked. Start a return from the contact section of the Help Center with your payment reference ready.

Electronics are covered against dead-on-arrival and early failure — report faults within 30 days of delivery with photos or a short video and we will make it right with a replacement or refund.

Every listing is quality-checked by the TechPivo team before it goes live, branded items are sourced through verified supply, and each brand tile in the store only appears while that brand is actually in stock.

Before it ships, yes — contact us immediately with your payment reference and we will cancel or edit it free of charge. Once handed to the courier it can no longer be changed, but the 30-day return window still applies.

Use the contact options on the Help Center page and always include your payment reference so we can pull up your order, payment and tracking in one place.